Support Center

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Why have Ocean rates to the UK become so expensive?
The Port of Felixstowe (the largest UK container port) reported scaling down its staffing levels immediately after the pandemic took hold in early 2020 as volumes fell ex Asia, with several staff at the port being made redundant, this also resulted in a reduction of available equipment. As Asia began to return to near normal production levels, the UK saw a surge in ocean volumes of both PPE products and general FAK goods, further exacerbated by the dramatic reduction in airfreight capacity, again due to COVID-19, leading to a large volume of import containers requiring offloading from vessels calling at Felixstowe. Due to the additional influx and slowdown of port operations, a significantly lower than anticipated number of empty containers were reloaded back on vessels, as export ‘loaded’ containers took priority. With significant numbers of empty containers stuck at UK ports and container yards causing a shortage of container equipment at origin, not an issue unique to the UK only, carriers made the decision to cut the capacity for the UK market, some by up to 30%, in favour of serving more lucrative routes such as Asia / USA. And Asia /ME. Because of these events, the carriers are now using these market conditions to not only control space and equipment available to the UK market, but dramatically increase freight rates too.
What services can you offer?
Fendale Logistics are a multimodal global group that can provide all your Import and Export, Air, Ocean, Overland, Warehousing and documentation solutions to ensure your product safely delivered to destination on time and at a competitive rate, Fendale operate across all the major manufacturing verticals with experienced staff who are customer centric and always aiming for bets in class service and communication.
Are you a UK based company?
Yes, Fendale have been in business for over six years, our HQ is based in Beaconsfield, Buckinghamshire. We also have locations in Huddersfield, Bradford and Hull with a new operation about to start in Newcastle. Our strategy is to establish nine locations in the UK over the next three years. In addition, we have Fendale offices and warehouses in China, Bangladesh and Dubai, this is complimented by a network of proven and experienced partners across the globe.
Now Brexit has happened can you help me with my problems with Customs Clearance and TI procedures?
Yes, Fendale can provide all the necessary administrative requirements to ensure a smooth transition of your good into or out of the UK to Europe. We have a dedicated team that are highly trained in the new procedures the correct documentation and the correct Tax and duties that are required. Fendale are moving shipments UK-Europe-UK daily so it is something we do and do well.
Do you offer any e-commerce solutions?
Fendale have an extensive record and experience in providing e-commerce fulfilment solutions, the Retail and Garment (Boxed & Hanging) verticals have had an especially strong influence in Fendale’s pass successes. We can manage your entire online supply chain from overseas factory door through to final-mile delivery, removing unnecessary links and any other associated costs. We can integrate directly with your ERP or eCommerce platform. Our cost structure is transparent, straightforward and competitive. Your inbound stock orders can be transferred immediately upon arrival at UK Port or Airport to our warehouse and put into stock. Re-labelling, Pick & Pack, Rework etc. Fendale can provide tailored eCommerce fulfilment services, including using your own branded packaging, adding marketing and instruction inserts to orders and applying personalised, finishing touches and much more.

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Fentrac

Exclusive to Fendale customers Fentrac is our unique encrypted portal that allows them to harness the power of the Internet to track consignments in real time and so much more. The system allows access to information on every shipment, on demand and from anywhere in the world. With a variety of available options to each client, Fentrac can be customised to fulfil their specific requirements. Our secure connectivity ensures that only authorised users will have access to their valuable information.
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